This document is a draft pending legal review. Highlighted items are business details still to be confirmed.
Your consumer rights
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods (including digital products). If a failure does not amount to a major failure, you are entitled to have it rectified in a reasonable time.
Change of mind — services
If you cancel a service package before work has started, we will refund your payment in full. If work has started, we may retain an amount reflecting the work completed, and refund the balance. This change-of-mind policy is in addition to, and does not limit, your rights above.
Change of mind — digital products
Because digital products can be downloaded immediately, we don't generally offer refunds for change of mind once a product has been downloaded. This does not affect your rights under the Australian Consumer Law if a product is faulty, not as described or not fit for purpose.
Care plans
Monthly plans can be cancelled with 30 days' notice. We don't charge for months after cancellation takes effect.
How to request a refund
Email support email — to be confirmed with your order number. Approved refunds are returned to the original payment method via PayPal.