Service package
AI Customer Support Setup
AI-first support across chat and email with clean human hand-off.
We configure an AI support layer on your help desk: answers from your knowledge base, triage and tagging, suggested replies for staff and clear escalation rules.
Best for: Ecommerce and service businesses handling 100+ support conversations a month.
What's included
- Knowledge base structured for AI answers (up to 40 articles)
- AI answers on web chat and email
- Triage, tagging and priority rules
- Suggested replies for staff
- Escalation and satisfaction reporting
What you'll need
- An existing help desk or shared inbox
- Existing support content or past tickets
Integrations
- Help desk platforms (confirm on call)
- Shopify
Not included
- Bespoke help desk development
- Integrations without an API
How it works
- 01Discovery call
- 02Deposit
- 03Content audit
- 04Configure + test
- 05Launch + review
Optional upgrades: Order lookup integration · Care plan
Learn more about this serviceRelated
You might also need
Fixed price
AI Chatbot Starter
A trained website chatbot that answers your top questions, live in days.
$299+ $49/mo optional
Fixed price
AI Website Assistant
A sales-ready assistant that recommends services and qualifies leads.
$499+ $79/mo optional
Fixed price
AI Booking & Appointment Agent
Capture and confirm bookings 24/7 across web chat and SMS.
$699+ $149/mo